● Gained 100% CSI - Customer Satisfaction Index and facilitated in acquiring 2 new projects by spearheading and successfully deploying 3 new projects with a flawless 100% success rate.
● Reduced Average Handling Time (AHT) by 16% by building an Scrum team which improvised the call strategy.
● Fostered people development; 4 Associates from my team got promoted to the next level as TL, SME and QA.
● Established 100% conflict free team by accentuating open and transparent communication. My people management skills helped me build a positive and collaborative work atmosphere. This was replicated in 5 teams to make them agile.

• Problem Resolution Mastery: Showcased 42% reduction in issue resolution time by swiftly diagnosing and resolving technical issues. This helped in achieving high customer satisfaction ratings

• Process Improvement Champion: Lowered recurrent issues by 18% by creating an Issue Tracker and Repository, this streamlined workflows of the cyclical issues

• Academy Leader: I was promoted as Academy Leader to train the newly joined associates.

During my tenure, I efficiently managed 8 headquarters with a team of 5 Area Business Manager and 26 Territory Sales Manger.

• Exceeding Targets: Accomplished an impressive 102% of the sales target for F.Y. 2013-14 with strategic and tactical planning of product launch, marketing, sales and distribution.

• Product Launches: Successfully launched 6 new products in the first 4 months. Through meticulous attention to detail, I orchestrated comprehensive plans for the brand success. This increased the company revenue by .

• Process Development: Increase the revenue by 36% in FY 2013-14. I paid keen attention in establishing work hygiene and cultivating a cohesive team environment. I streamlined distribution channels and optimized the supply chain, resulting in increased efficiency and cost-effectiveness which contributed to revenue growth.

During my tenure, I successfully managed five headquarters with a team of 9 District Sales Manager.

• Exceeding Annual Targets: Achieved an impressive 108% sales of the target during F.Y. 2012-2013 by strategic planning and adding 5 new untapped territories.

• Strategic Planning: 2 DSMs emerged as "All India Topper" sales professional whereas other team members achieved a stellar 100% target achievement, showcasing the impact of a robust sales planning strategy within the team.

• People Development: 2 DSMs got promoted to the position of Deputy Area Sales Manager (Dy. ASM), showcasing the positive impact of skill development initiatives on career advancement within my team.

Oversaw 6 districts in Western Maharashtra with a team of 9 Medical Executives.

• Global Recognition and Annual Achievers' Award: Achieved an impressive 112% of the set target and registered an annual growth rate of 26.50%. This gained me the prestigious Annual Achievers' Award at a ceremony held in Hong Kong for the exceptional performance during the year 2010-11.

• Territory Management: Registered 45% increment in newly added 3 territories by conducting camps, CMR and brand awareness activities.

• Talent Development: 2 Medical Executives of my team who were elevated as Area Manager. This demonstrates my commitment in nurturing talent and providing opportunities for career advancement of my team members.

As an Area Business Manager I looked after 5 headquarters with a team of 7 Medical Executives.

• Refined Work Hygiene: Generated YOY growth of 16% for F.Y. 2008-09 by improving the sales process and work hygiene within the team. This initiative aimed at establishing a robust and sustainable business foundation.

• Territory and Brand Development: Successfully launched 3 new products with 106% of target achievement by effective implementation of brand development activities. This accomplishment played a pivotal role in driving incremental sales growth, with a notable increase of 21%.

• Effective Planning and Review Meetings: Implemented a structured approach to planning, analysis, and conducting regular review meetings. These meetings provided a platform for in-depth discussions, performance analysis, and course correction when needed.

• Sales Excellence: Demonstrated consistent overachievement of sales targets with average of 106% sales target achievement. Exceeded expectations by leveraging a strong understanding of the product portfolio and market dynamics.

• Customer Relationship Management: Built and maintained strong relationships with healthcare professionals, key opinion leaders, and decision-makers with customer retention of 78%, fostering a positive reputation for both myself and the company.

• Professional Progress: Promoted as Area Manager in 3 Years. Recognized for my exceptional performance, leadership skills, and dedication, leading to a rapid promotion to Manager role.